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A Practical Guide to Applying AI in Customer Service
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
Today’s CX landscape is increasingly digital and fluid; organizations are constantly seeking ways to enhance their customer experience platform to help them meet heightened customer expectations and business needs.
Artificial Intelligence (AI) has emerged as a powerful CX and EX tool, revolutionizing the way companies interact with their customers or clientele, as well as the way they support their own teams. The power of Contact Center AI can only be fully realized, however, if it is the right fit for your needs, and practically applied. This eGuide explores the growing intersection of AI and customer service and the best approaches for adding customer experience automation to a call center or contact center.
