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ContactBabel Report

The Inner Circle Guide to 
AI-Enabled Agent Assistance

About Enghouse Interactive

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.

The Inner Circle Guide to AI-Enabled Agent Assistance

The uptake of AI in the contact center continues to grow, allowing organizations to gain real business benefits to help them succeed. But getting started on the AI journey can often feel overwhelming.

By automating routine tasks, providing real-time assistance, and enabling personalized customer interactions, AI can redefine efficiency, not only elevating customer satisfaction but also fortifying your bottom line.

Download this ContactBabel report to learn about:

  • most common current use cases for AI-enabled agent assistance
  • how using AI to assist agents can help ROI
  • how AI can help agents with remote working
  • steps to implement AI assistance for agents
  • commonalities in successful AI implementations / projects and pitfalls to avoid
Download Report