See It in Action!
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Cloud
Contact Center Solutions For
Credit Unions
Put Your Members at The Center of Your Customer Experience (CX) Strategy
Most Credit Unions don’t focus on the end-to-end member experience as much as they could, and unfortunately, they aren’t keeping pace with adoption of new technologies that everyone now expects.
Per the June 2022 CCW Market Trends report: 67% of consumers surveyed report stagnant or declining experiences; 35% cite no meaningful changes, while just under 33% say experiences have gotten worse. Nearly 9% feel they have gotten much worse over the past year.
There clearly is an opportunity to differentiate your Credit Union by delivering better member experiences.
Deliver a great member experience from literally anywhere
100% Cloud or hybrid, the choice is always your
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
Functionality to Meet All Your Needs
- Omni-channel enabled: voice, email, webchat, SMS, social media
- Intelligent routing, universal queuing, service level adherence
- Advanced self-service, touchtone, speech, SMS/text, social media, conversational AI
- Advanced and integrated eKMS Knowledge Base for for quick access
- Automate collections with proactive multimedia Outbound Communications
- Advanced eKMS Knowledge Base for quick information access
- Real-time reports, agent/supervisor dashboards, 360-degree operations view
- Multi-channel and screen recording, quality management, polling and surveys
- Advanced integrations via open APIs and gadget-based access to 3rd-party provided Credit Union client and server-side applications
Most Credit Unions don't focus on the end-to-end member experience as much as they could, and unfortunately, they aren't keeping pace with adoption of new technologies that everyone now expects.
Empower your staff, back-office staff and member service agents with the tools they need to communicate, collaborate and access member data, so that they can deliver the best possible member experience.
Enghouse Interactive’s Contact Center as a Service (CCaaS) solution delivers the industry’s most comprehensive range of Contact Center capabilities to help your Credit Union to:
Scalability
Leverage a Cloud Contact Center and Unified Communications solution to help your Credit Union benefit from maximum service flexibility and operational agility.
Cost Certainty
Eliminate infrastructure investments and unexpected third-party costs, and benefit from a fixed fee per agent/month approach.
Business Agility
Simplify and accelerate service and application deployments, add features and functionality where and when you need them.
Reliability & Security
Data is secured and services are always accessible thanks to geo-redundancy and remote access.
Accelerate AI Innovation
Easily leverage emerging technologies such as AI , Chatbots and Bio-metrics to meet rapidly changing member needs and expectations.
Free-up IT staff
We manage your Cloud applications so your IT staff can focus on your business initiatives.
- Empower your member services team – while mobile, at the branch or at other locations
- Leverage AI, Chatbots and Bio-metrics for quicker member identity verification and highly professional member engagement
- Improve member self-service and live agent experiences
- Offer voice, video, text, and social media communications
- Optimize outbound loan payment reminders, blended with inbound call handling
Cloud Solutions Designed to Help Your Credit Union Meet Today’s Ever-Changing Needs
