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CX STRATEGY WORKSHEET
Use the worksheet template to start your strategic CX planning
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
CX managers need to plan for the future.
New contact center tools and strategies can offer transformative improvements to the customer experience journey if your organization is prepared for them. This CX planning worksheet is the tool that can help you visualize and break down all the steps you need to achieve your goal of offering the best customer experience possible for your customers.
Fill out the form above to download the editable PDF, and use it as your own template for building your contact center strategies. This download includes an example for adding chatbot to a contact center.
