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We will talk about:

• Intro about AI
   
• What's really required in a modern Contact Center
  
  
• Use Cases for Contact Centers
  • Self Service and Bot2Human Agent Handover
  • Agent Assist
  • AI powered E-Mail handling
  • Quality Management & VoC
• Conclusion
  
  
• Q & A
  
  

Join BusinessCom and Enghouse Interactive.

Artificial intelligence is completely transforming the customer experience. In our next webinar with our partners from BusinessCom, we'll explore how generative AI and knowledge management are improving first contact resolution and optimizing agent workflows. 

We will also discuss how conversational intelligence, once exclusive to large enterprises, is now available to everyone and offers valuable insights into customer sentiment. In addition, we will share his insights on the impact of real-time support tools to help agents resolve complex cases without falling into burnout. 

Finally, you will learn about advances in automated quality assessment, which enable cost reductions and raise the quality of every interaction.

What Today’s 
Contact Centers 
Really Need to Succeed

Don't miss this webinar and discover how to take your contact center to the next level!

Save the date:

14th of May 2025 | 11:00h CEST