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The Connected
Contact Center
Native integration with
Microsoft Teams
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
Microsoft Teams is the world’s most popular voice and UCaaS platform, increasing its user base year on year.
Other vendors, like Enghouse, specialize in contact center solutions, designing and deploying dedicated CX software that is developed for one overarching purpose: customer success.
Successfully integrating the two solutions – contact center and Microsoft Teams – is the imperative that delivers this success.
This guide clearly and succinctly outlines the different integration options available, helping you to understand what to look for when choosing the best approach to maximize the benefits to your business.
Everything You Need to Know
About integrating your Contact Center Effectively with Microsoft Teams
Learn about:
- The benefits of integrating your contact center with Microsoft Teams
- Contact center integration methods available from Microsoft
- What to look for when choosing your Teams-integrated contact center
Find out now how you can improve your service delivery with the most effective contact center strategy to suit your business and your Microsoft Teams environment.