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Contact Center Migration with Enghouse Interactive
Options for Migrating your Contact Center from your old PBX
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
For the contact center, voice is still the number one channel.
Your telephony PBX or UC platform provides the foundational voice connectivity for your organization, and when that looks like reaching end of life, or end of support, it's time to act.
If you are a CX or IT professional tasked with navigating this difficult time, we hope this guide can help you ensure that your contact center remains operational.
Whether you are looking at cloud contact center or on-prem for your next solution, UC or UCaaS for your next voice platform, it's all covered.
Designed to give you a solid understanding of your choices, it covers contact centre deployment and voice platform options in detail.
Your final takeaway is a comprehensive migration checklist to help with the next step!
