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7 Steps to Reduce Call Abandon Rates
Contact Center eGuide
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
Delivering a successful Customer Experience is becoming more and more of a challenge for businesses. Not only are customer expectations increasing but their tolerance for perceived poor service is shrinking. On top of that, pressures on resources and budget mean businesses are trying to do more with less.
Reducing contact center abandonment is key to maintaining customer experience. It is also very important to consider how to reduce abandonment. Customers often abandon due to long wait times, but there are other factors that lead to abandonment.
Your customer interaction abandon rate is not just a strong indicator who is unhappy with your service. It is also something you can address. Even better, it may even be easier than you realize..
Do You Know Your Interaction Abandon Rate?
How to reduce or manage contact center abandonment
This guide looks at seven steps to reduce call abandonment rates and how to ramp up your service effectively.
Don't wait, download your copy today!