Please Complete the Form Below
© 2025 Enghouse Interactive. All Rights Reserved.
About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
Getting a fast, accurate answer to their query is the number one priority for customers when contacting a brand.
Whether it is on the telephone or digital channels, most consumers expect to receive rapid responses. Moreover, their idea of rapid is shrinking. Our research found that 90% of consumers demand an ‘immediate’ response to their question. Significantly, for 60% of people, this means under 10 minutes.
Fast Response Times and Top-Quality Service
Here’s how you can have both.
This Customer Service Response Times Guide will give you valuable techniques to help reduce response times while maintaining quality.
Don't wait, download your copy today!
Contact Center eGuide
How to Reduce
Customer Service
Response Times
Customers are increasingly looking for a fast response when they contact you.
Significantly, for 60% of people, this means under 10 minutes.
Forcing your customers to wait has a major impact on customer satisfaction, contributing directly to lower CSAT scores, higher churn, and a poor corporate reputation for service.
So, how do we improve the turnaround? We know there are multiple factors are involved: organizations handle a growing number of enquiries and many are increasingly complex. Customer expect to use more channels while contact center resources and budgets remain fixed.