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About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
The complete contact center for CX excellence.
Enghouse Interactive is the perfect long-term partner that can continually grow with us and innovate to meet our evolving needs.
Karl Young
Group VP Customer Care
Hitachi Energy
Future-Proof your CX
with the World’s Most Comprehensive AI-Enabled Contact Center Solution
Dynamic features in one single application
Trusted by thousands of customers over 35 years.
Enghouse has empowered us to streamline our operations, improve our efficiency, and provide the highest level of service to our passengers...
Nicolas Nicolaou
Contact Center Supervisor
Cyprus Airways
Why Enghouse?
Like choice? We’ve got you covered with the industry’s most comprehensive range of customer experience (CX) solutions – available in the Cloud, On-Prem or Hybrid.
- Over 35 years as a Contact Center industry leader
- 15 years as a Microsoft Gold partner
- Over 10,000 satisfied customers across 120 countries
Need a native Microsoft Teams Contact Center?
Look no further.
Over 1,000+ customers deployed to a Microsoft environment, including Teams.
One of the first contact centers to be certified by Microsoft for Teams.
Advanced contact center functionality wrapped around Teams to deliver a complete and robust communications solution.
Allows agents to instantly identify and engage available experts as needed, from any location, to support the experience via conference or background messaging.
Enghouse enhances the customer experience at every touchpoint. Seamlessly manage all interactions on a single platform with the help of practical AI across multiple channels, including phone, chat, email, social media, and self-service.
Leverage the power of practical AI for smarter CX.
Boost your agent performance to improve your customer engagement while extracting actionable insights from all conversations.
Summarization
Save hours across a customer service team by using AI to automatically condense interactions by up to 4 sentences
Automated Agent Evaluation
Automatically analyze up to 100% of agent interactions and provide objective assessments.
Customer Insights
The only solution to successfully analyze emotions in the voice of the customer! Mine your valuable customer interactions, uncovering the potential to make improvements to your business.
Inbound/Outbound Voice
Nothing beats talking to skilled agent. Optimize your voice channel for exceptional customer experience.
Email Management
Speed up responses, improve accuracy, personalize more – deliver exceptional email customer service.
Social Media
Embrace social media customer service, flag and resolve issues before they put your brand at risk.
Web Chat
Improve customer service for your website visitors and step in to help them when they need it.Speed up responses, improve accuracy, personalize more – deliver exceptional email customer service.
Video Chat
Add a personal touch that strengthens relationships, builds trust and delivers better outcomes more quickly.
Automatic Call Distribution (ACD)
Ensure calls are identified, prioritized, routed and transacted expertly, first time, every time.
Messaging and SMS
Make it convenient for your customers to interact with you through their favorite apps.
Unified Communication (UC) and Collaboration
Access subject matter experts directly to quickly resolve customer issues.
Co-browse and Screen Share
Guide your customers to success through enhanced, personalized real-time service and support.
IVR and Self-Service
Quickly get customers answers while freeing up agent resources.
Call and Screen Recording
Have 90-days of interactions at your fingertips for compliance and analysis.
Outbound Campaigns
Increase efficiency while complying with legal or regulatory requirements. Improve agent motivation.