Webinar on Demand
How Lismore City Council Provided Resilient Customer Service in a Major Flood Event
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- How to be more prepared for disasters
- How technology can assist
- Surprising things that can matter
- Crafting your contact center emergency response plan
How Lismore City Council Provided Resilient Customer Service in a Flooding Disaster
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In February 2022 the city of Lismore experienced the biggest flood in modern Australian history.
Coordinator of Customer Contact at Lismore City Council, Craig Yarrow, shares the story of how the Lismore City Council CX team was able to help thousands of affected residents.
Learn about the role of call centers in disaster response coordination, and the value of fully understanding the capabilities of your contact center technology before it matters!
This webinar demonstrates how disaster preparedness planning and the right technology together with a great attitude can help us meet the most challenging situations.
Presenters:
Craig Yarrow, Lismore City Council
Anna Stokes, Enghouse Interactive