Enghouse Interactive | The Benefits of Workforce Management for Every Contact Center

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Leveraging the Practical Opportunities of GenAI

Smarter CX:

Opus Research webinar

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Defining the core benefits of GenAI to better service customers

Considerations for success: new workflows and flexible architectures

Identifying first-order concerns, managing expectations, and developing a holistic approach

Smarter CX:
Leveraging the Practical Opportunities of GenAI

The pressure to deliver exceptional customer service has never been greater. Traditional customer care automation technologies, while foundational, often are rigid and inflexible. Many fall short in handling complex customer interactions. Enter Generative AI (GenAI), a transformative technology poised to redefine the norms of customer service.

GenAI is a fast-changing technology. Customer care organizations can maximize its potential by understanding and identifying ways to employ AI-infused resources. Join Opus Research and Enghouse to learn how AI benefits contact centers, including a how-to, self-assessment framework to help you effectively prepare for specific, practical implementations.

Derek Top
Research Director
Opus Research

Presenters:

Topics include:

Amy Stapleton
Senior Analyst
Opus Research

Steve Nattress
Product Management
Enghouse Interactive

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